Stand-Alone survey

With a Stand-Alone survey, you generate a link that you can share with your customers or users via email, as a CTA, or otherwise.

You have the same question types and options available for Stand-Alone surveys, Onsite surveys, and Embedded surveys.

The question types are:

You can use multiple question types in one survey.

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With a Stand-Alone survey, you cannot set targeting options. Instead, you will find the link to the survey in the Target tab at the top left. You can copy the link and insert it anywhere.

Every survey begins with an Engagement Trigger (a welcome message) and ends with a thank-you message. We have already prepared both messages for you.

You can customize the text of the Engagement Trigger and the thank-you message or deactivate both messages. This allows you to start directly with a question or not display a thank-you message.

On the right side of the screen, you can see directly how your message or question looks. You can change the design in the Style section.

Step 1: Add question

Between the Engagement Trigger and the thank-you message on the left side of the screen is the Add Question button. Clicking the button opens the overlay with the question types.

Would you like to learn more about the question types?

to the question types

Within a survey, you can use multiple question types. You can also change the order of the questions by grabbing a question and dragging it to another position in the questionnaire using drag & drop.

You cannot change the order of the welcome message and the thank-you message.

You can create multiple thank-you messages and change their order among themselves. Additional thank-you messages can be found in the question types tab.

Depending on how complex your survey is, different thank-you messages are a good idea, as respondents may drop off at different points in your survey. It may also make sense to display a different message to respondents who give you positive feedback than to respondents who give you negative feedback.

Step 2: Edit question

Each question type has a question that you can edit. Your question should match the question type. Yes/no questions work well for Single Select questions, questions about your customers’ opinions can work well as free-text questions.

Discover application examples for questions

You can set whether a question is a required question. For required questions, you can write a custom error message or use our standard wording. The error message is displayed when respondents click Next without having answered the required question.

If a question is not a required question, respondents can skip it. You can customize the text of the skip button.

You can add an optional description. For example, for Multi Select questions, you can specify how many answers can be selected. Or you can explain your question in more detail, provide examples for free-text answers, etc.

For some question types, you can set whether the answers are displayed in random order, in the entered order, or randomly except for the first or last answer.

For example, if you ask a Multi Select question with brands as answer options, it can be helpful to sort the brands alphabetically or place your biggest competitors at the end.

Step 3: Add rules

This step is optional. It can help you better understand your customers’ responses in more complex surveys.

Rules follow an if/then logic that differs for each question type. You can combine multiple rules; they follow an OR logic.

For example, you can ask customers who have given you a poor rating to explain their rating in more detail. Or you can ask answer-based follow-up questions for yes/no questions.

A detailed explanation of all rules can be found in the article Add logic.

Start survey

You can easily publish your survey. In the survey draft, you will see the red Start Survey button in the upper right corner. Click here to publish your survey. It is then immediately accessible via its link, and you can share the link right away.

End survey

Click on the three dots next to the View Results button. Then click on Edit Survey. In the upper right corner, you will see the green Survey Active button. Click here to pause or end the survey. Once the survey is ended, you cannot publish it again.

Continue with Survey reporting

Learn more about creating the other survey types:

Step 1: Add questionCopy Anchor Link

Step 2: Edit questionCopy Anchor Link

Step 3: Add rulesCopy Anchor Link

Start surveyCopy Anchor Link

End surveyCopy Anchor Link

On this page

Step 1: Add question

Step 2: Edit question

Step 3: Add rules

Start survey

End survey