Add logic

You can add logic to certain questions to ask respondents more targeted follow-up questions.

You can set up logic regardless of the survey type.

The following question types offer rules:

• Customer Satisfaction Score (CSAT)
• Customer Effort Score (CES)
• Emojis
• Long Free Text
• Multi Select
• Net Promoter Score (NPS)
• Rating Scale
• Short Free Text
• Single Select

All rules follow the if/then principle:

If your respondents make a specific selection, then either the survey ends, the thank-you message is shown, or a specific follow-up question is asked.

For Short Free Text and Long Free Text questions, you can filter by words. If these words are mentioned (or not mentioned) in the responses, the rule is triggered. For example, after a shop relaunch, you can ask how satisfied respondents are with the new shop. If the new filter or filtering is not mentioned, you can specifically ask a follow-up question about it.

You can see if a question has logic directly in the editor, next to the corresponding question. There will be a small logic icon.

Here you can also see if a question is mandatory. If nothing appears next to a question, it is not mandatory.

Logic examplesCopy Anchor Link

• Logic example: Single Select
• Logic example: Free Text logic
• Logic example: Rating Scale follow-up

AvailabilityCopy Anchor Link

Logic is not included in PollHero’s Free Plan.

If you want to add logic to your questions, upgrade your plan to the PollHero Growth Plan or the Enterprise Plan.