Use case: Mailing

Mailing questions are naturally only useful in Onsite surveys or Embedded surveys. You can use the Mailing question type, for example, to promote your newsletter. Alternatively, you can ask for the email address at the end of a survey to send your customers a voucher as a thank you for their feedback.

Our recommendation: The question should not be placed directly at the beginning or in the middle of a longer survey. Visitors are reluctant to provide their email address without added value. They are more likely to abandon your survey if you start immediately with the mailing request.